When Tracy Myers, owner of Frank Myers Auto Maxx, recently decided it was time to place a new Winston Salem Auto Service & Repair sign above his door, he said O’Reilly Auto Parts was there to help pay for the addition.
Myers said the assistance is just one of the benefits he has taken advantage of since becoming an official O’Reilly’s Certified Auto Repair Center more than three weeks ago.
A nationwide warranty for their customers, quality auto parts and quick delivery times are other advantages, Myers said, that have stemmed from his partnership with O’Reilly.
Frank Myers Auto Gets A Call From O’Reilly
Myers opened his auto repair facility to the public in 2010. He said O’Reilly had always been the shop’s main parts vendor, so when O’Reillys asked him to partner with them as a Certified Auto Repair Center, it just made sense, he said.
Myers, who started working with the family business in 1993, bought the dealership from his father in 2006.
“We always worked really well together and have a unique father-son relationship,” Myers said. “He always made it tougher on me since I am his son. I had to learn a lot. One thing in particular that I learned was the importance of a relationship with our parts vendors.”
Through his relationship with O’Reilly, Myers said he has found a parts distributor that really wanted to fulfill his needs.
“They have enough trucks and manpower to deliver parts in a reasonable time, which is really a key factor as to why I deal with O’Reilly,” he said, adding that the majority of his parts orders come from O’Reilly.
Helping Winston Salem Auto Repair Customers
Myers said that becoming a Certified O’Reilly’s Auto Repair Center is also beneficial to his customers because they receive a nationwide warranty on the work performed on their cars.
“If one of my customers is traveling out of town and breaks down, they can get set up with another Certified Auto Repair shop throughout the country that will take care of them under the warranty,” he said.
“The new partnership with O’Reilly’s is amazing,” Myers said. “They are a trusted name in the automotive parts and repair industry and we are fortunate to have been asked to be on their Team.”
He said he hopes to bring on new accounts thanks to the improved efficiency they have as an O’Reilly’s partner and bring back some old accounts that were unsatisfied with the other parts suppliers they had been using.
“The new partnership gives us a better warranty and lots more flexibility, which is what our customers want,” he said. “With the old way of doing business, I was losing some business because their was little to no warranty on the service side of the business. Now, thanks to O’Reilly, we have the 12m/12k mile warranty on service which has eliminated comebacks and helped get some business back.”
ASE Technicians In Winston Salem
Along with the new warranty, Myers said he has added an ASE Certified Technician and lots of state-of-the-art tools. He also has three technicians and one service writer but is looking to add another service writer so he can focus more on the business.
“I am handling the marketing, training the Team on how to deliver excellent customer service and staying in tune with what is going on in the garage,” he said. “I have learned that I have a lot of things to do, and I can’t do it all. That’s why I have surrounded myself by the best team in the biz”
As much as possible, though, Myers said he likes to stay in touch with his customers and the work performed on their cars.
“If I run across a customer at Wal-Mart and they start talking about their car, I don’t want to be clueless about what they are talking about,” he said. “Not only that, but I also just like to know that everything is being taken care of.”
About Tracy Myers & Frank Myers Auto Maxx
The original Frank Myers Store was started more than 83 years ago by Frank Myers, the Great-Grandfather of the current owner Tracy Myers and the Grandfather of the previous owner, Franklin Myers. Tracy has spent the past 15+ years trying to change the landscape of the car business and the bruised reputation of car salespeople all over the country. Tracy was one of the first 100 Certified Master Dealers in the Nation, a NIADA Eagle Award Winner and was the youngest recipient ever to be honored with the highest available distinction in the used car industry…the National Quality Dealer award. Frank Myers Auto Maxx was recently recognized as one of the Top 22 Independent Automotive Retailers in the United States by Auto Dealer Monthly Magazine, one of the Top 10 Internet Auto Retailers in the Nation and one of the Top 3 dealerships to work for in the country by The Dealer Business Journal. Tracy is also the Co-Creator of the world famous “Everybody Rides” program and author of the best-selling book “Uncle Frank Sez” available at Amazon.com and better bookstores. He is a Christian Business Owner whose goal is to run his business “By the Book”. The dealership specializes in helping people find, qualify for and own the vehicle of their dreams with little or no money down…even with less than perfect credit.
Contact Frank Myers Auto Maxx
Frank Myers Auto Maxx
4200 N. Patterson Avenue
Winston Salem, NC 27105
SALES PHONE: 336-767-3432
SALES WEBSITE: http://www.FrankMyersAuto.com
SERVICE PHONE: 336-831-0656
SERVICE WEBSITE: http://www.frankmyersauto.com/winston-salem-auto-repair.html